Returns, Refunds And Cancellation Policy
- 1 Authenticity Guarantee
At Reeves Clive, we ONLY stock authentic products. All our items are genuine and are sourced directly from the manufacturer. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at firstname.lastname@example.org and we shall be happy to address your concerns.
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
- 2 Returns policy for Products
Reeves Clive offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 3 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Process is described as follows:
Step 1: Contact our Customer Support team via email email@example.com within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
2.1 Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse;
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged;
- Serial Number is tampered;
- Product is used or altered;
- If request is initiated after 3 business days of order delivery;
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules will not apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
2.2 A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
- 3. Refunds Policy
Refunds are processed in a maximum of 15 days from the date on which Revees Clive receives returned goods. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In case of Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favour of the “Billing Name” used while placing the order. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
- 4. Cancellation policy
An order can be cancelled only up to it is not out for delivery. Once we start processing, it cannot be cancelled. You will have to send us an email on firstname.lastname@example.org with reasons for the cancellation. Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order. You will be notified of the same by email.